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Dear Customer, Try this location on your PC: C: SWSetup Drivers Audio IDTsetup and try reinstalling. If that doesnt work try the following: Download the IDT Audio installer on the link below and save it to your Downloads folder. When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall. When complete, turn off the notebook by holding down the Shift key as you click shut down to temporarily prevent a 'hybrid boot'. Then unplug the AC Adapter and then remove the battery.

Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter. Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.

When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button. Restart the notebook again, then check if Beats audio panel is now listed in the Control Panel. Hope this helps, for any further queries reply to the post and feel free to join us again **Click the White Thumbs Up Button on the right to say Thanks** Make it easier for other people to find solutions by marking a Reply ' Accept as Solution' if it solves your problem. Thank You, GBL84 I am not an HP Employee.

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Thank You, GBL84 I am not an HP Employee.